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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
Just wanted to add my voice to this chorus…
I have had the problem described in this forum since installing Word 2010 on my W7 (32 bit) a few weeks ago. The reported, most annoying, supposed Arial substitution in my case happens regularly with Adobe’s Open Type Times New Roman MT Std, Palatino LT Std Light, Garamond Pro, etc. It is even happening as I pre-type this post in Word while, for fun, switching back and forth between these OT fonts and Calibri. Of course there’s no problem with the latter, an MS TTF, don’t you know! And…
BTW: It is not only the Arial-like substitution that rankles… Word loses its pointers/cursor position within the unwanted Arial material! And if there is no material below the paragraph you’re playing with, the Arial substitution also enlarges the text to where much of it just disappears into the posterior white space and out of view.
I have spent much time mucking around with settings and options, running Word in safe mode, etc. etc. etc. ad nauseam, to try and uncover a triggering circumstance. No luck.
I will continue to monitor this forum to see if those in contact with MS tech support post a solution. My guess is that this is not a matter of settings and options, plug-in or add-on interference, etc., but, sadly, a deeper bug that requires a rewrite to repair.
R.
I will continue to monitor this forum to see if those in contact with MS tech support post a solution. My guess is that this is not a matter of settings and options, plug-in or add-on interference, etc., but, sadly, a deeper bug that requires a rewrite to repair.
Please, please, please. Everyone with the problem ***kindly indicate what software (other than Win & Word) that you've installed that comes with fonts.***I believe that the issue may be related to the software that brings the non-MS fonts in.
MSFT tech support has tried to use the fonts that I have trouble with, but doesn't see the problem occur. A theory is that, e.g., Adobe CS5, installation does something to cause this problem to occur.
My interactions with MSFT tech support is that they are (1) trying, but (2) until we can make the situation occur ontheirmachine(s), there's not much they're really going to do.
Please help.