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I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
The workaround suggested by Omega --adding Hindu as a language--does seem to work in my testing so far. I've been able to use Adobe and Chank OTF fonts, so far with stability. I only saw this workaround after a marathon call with MS Technical Support who seemed to have no reference of this in his knowledge base, denied this was a bug and put the responsibility on the third-part font vendors. Microsoft needs to address this and meanwhile provide their tech support the workaround.
To answer questions above:
. These fonts presented no problem on my previous system: Windows XP/Word 2003
. My printers are a Dell 1720 and Canon MP830 (hubbed).
. I have a number of other programs installed. Adobe Photoshop, a Roxio program, Quickbooks, a webcam, and Ivana text to speech are the main ones.
. This was happening with both Word 2003 and Word 2010 templates.
Chiming in that I have this bug as well on my Windows 7, 64 bit system. The problem seems to be with Open Type fonts. I've tried many modifications to my Styles , but to no avail. Open type fonts are unstable.