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I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
I have had this problem for some time as well (Win 7/32, Word 2010). I just tried the suggestion provided by electroscribe, and noticed that in the options (Font Substitution) popup, Windows is stating that the font in question, Times New Roman Bold, is missing, and will be substituted by the default font (Arial). I checked Windows>Fonts, and sure enough, no such font. I went into the style definition for the heading and changed the font to Times New Roman and set it to bold and (for the moment) the heading displays properly. I have a screen shot of the popup display. Does this shed any light on the problem?
Workaround that works for me (at least so far -- I know some of these fixes seem to work briefly then stop), thanks to tips reported earlier in this thread: I can successfully edit the document in Draft view. If this continues to work it will save me from having to revert to Word 2007, which is my plan otherwise because this situation is really untenable.