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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
I've just tried my reproduction scenario using W2010SP1 and maybe the problem is solved...
Aagh, I take it back, the problem is still there. It does seems to be a little less obvious for me now, but every now and then I click on a word and it reverts to Arial - after that the whole document goes to pot.
Sorry for the false positive.
I can confirm that the problem wasn't solved by that update.
The problem seems to be related directly to something inside Word crashing or becoming unresponsive, and as a result the text rendering getting messed up. I say this because on my i7 machine, I haven't had the problem since the last update.But on my slow netbook, with the same update installed, the problem persists, though only after Word becomes unresponsive for a second or so. It's possible that the last update just improved the performance or stability of whatever is causing the problem.
It's worth noting that we've already come to the conclusion that the problem is related to the way Word renders text, which is inextricably linked to printer drivers (for some odd reason, which we can tell because changing the printer refreshes/fixes the text rendering).
Office 2010 Service Pack 1 was just rolled out, so my fingers are again crossed.