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I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
I have tried almost everything, including weeks of back and forth with Microsoft Support; their tech tells me it's not a Microsoft problem, it's Linotype, or it's Adobe, or it's NVIDIA, or it's Lenovo, and so on. I installed the click to run, then 32-bit, then 64-bit versions of Word: no solution. I upgraded my graphics driver: no solution. I reinstalled a clean version of Windows 7 on my laptop: no solution. I sent in my laptop to have the video card replaced (an NVIDIA NVS 3100m) and the hard drive wiped to its initial state, and the problem was fixed... for about two months. Upon installing an update, possibly Service Pack 1 for Office, but I can't be sure, the problem came back, and I'm ready to throw my computer into a hole and bury it.
I don't think I can go through another two month long support session... I will either downgrade to Word 2007, or consider migrating over to OpenOffice if possible, if Microsoft doesn't get this stupid problem fixed.
Incidentally, I uninstalled Service Pack 1 and then selected the Word 2007 layout option under the advanced options tab. My non-system font still displays in Arial; however, the spacing is fine and the pages don't overflow. The problem isn't fixed but I can (barely) function with these settings.
I read somewhere the advice to enable a right to left language such as Sanskrit. That seemed to help, but not solve the problem completely.
I miffed at Microsoft for leaving us font-a-philes on a lurch. I also get errors with Word files making themselves "read only" so I have to go around the bend to save them.