Word 2010 Font Problem: different fonts showing up on screen

Anonymous
2010-06-09T21:52:26+00:00

I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document. 

The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.

When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.

Is anyone else having this problem?

Jeff

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-06-24T19:57:39+00:00

I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"

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Anonymous
2010-06-28T15:17:36+00:00

Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.

Thanks for the recommendation.

Jeff

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Anonymous
2010-06-16T09:05:01+00:00

I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.

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  1. Anonymous
    2010-09-09T02:25:35+00:00

    To assist us in solving this issue, please answer the following questions. Thank you.

    1. What is the full name for the printers you have installed? Which of these is the default printer? [Start -> Type "Devices and Printers"]
    2. What editing languages do you have enabled in Word? [Open Word -> File -> Options -> Language]
    3. When in a corrupt state, does changing to a different printer (and back) fix the issue? [File -> Print]

    4. Can you reproduce the issue in *.doc files? [File -> Save As -> Save as type = "Word 97-2003 Document (*.doc)"]

    1. Can you reproduce the issue in *.docx files?  [File -> Save As -> Save as type = "Word Document (*.docx)"]
    2. Can you reproduce the issue in Draft View? [View ->Draft View]
    3. Can you reproduce the issue in both Portrait and Landscape orientations? [Page Layout -> Orientation]
    4. Can you reproduce the issue in a version of Windows earlier than Windows 7 / Windows 2008?
    5. Can you reproduce the issue in a version of Word earlier than Word 2010?

    -Omega

     ===

    Here are several workarounds for this issue from my other thread, but please continue to assist us by answering the questions above. Workarounds in order of most convenient to least convenient are:

    1. Add a Right-to-Left language, such as Hindi, to your list of editing languages. [(In Word) File -> Options -> Language -> [Add aditional editing languages] -> Hindi -> Add]
    2. Each time a document is opened with the incorrect font being displayed change to a different printer (and back). [(In Word) File -> Print]
    3. Uninstall all printers from Windows. [(In Windows) Start -> Devices and Printers]

    -Omega

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  2. Anonymous
    2010-09-01T22:09:20+00:00

    ARGH.

    It seems that Microsoft's position is thatuntil andunless the first-level Word tech support can duplicate the problem on a (virtual) machine, there's nothing that can be done.  I've spent a fair amount of time trying things, but (1) though I have been able teo find a easy, simple, consistent reproduction scenario (on my machine), (2) have been unable to come up with a way for MSFT first-level support to see the problem happen. 

    The more I mess with this, the more convinced that thisis certainly a Word bug, but simply can't get past the Word firewall "If I can't make it happen here, there's nothing we can do."

    I have one PC with the problem, one without.  Unfortunately, the one with the problem is my main PC (and the one that generates the bulk of my revenue).  I could take a day or two and reinstall everything (taking good notes), which may yield a PC that has the problem... but frankly I'm not entirely sure if I can spare the time.

    Does anyone out there care enough about this problem to help me out?  I've spent a great amount of time getting nowhere, and the only path forward seems to be one that'll take another 'bunch' of time.  Can someone start from scratch, a complete reinstall, and take very good notes about what was installed/updated in what order that yields a computer with the problem?

    Otherwise, I'm not sure we'll ever get anywhere.  Please post if you're willing to help out.

    Adam

    All:

    MSFT tech support has closed the incident.  They'll re-open and deal with it ONLY IF someone can describe a repeatable scenario for reproduction -- in this case, this means a PC configuration that yields the problem.  See above, can someone help out?

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