This problem (exactly as described) occurs for me under Windows 7. It is NOT specific to Windows XP. It is also not specific to older versions of MSWord -- it is still a problem in Word 2013.
It is now 2013 and I cannot find a posted solution that works for everyone. It has driven me nuts for as long as I've had this operating system version installed, and I finally decided to try to do something about it today. Yet, I do NOT yet find any helpful
information posted from Microsoft to correct the problem -- quite the contrary: apparently they view it not as a bug but a feature. This is a laughable position, to myself, to every user I know, and per every post I've seen online. NO ONE defends or concurs
with that foolish Microsoft position.
(1) DDE Issue / Fix
For some people, on some systems, postings elsewhere have found a partial solution, though the 'fix' creates its own problems. In their case, an MSWord interaction with DDE created the problem, and changing the Registry entry for the MSWord 'OpenShell' command
did the trick (see prior posts in this thread, as well as googled). Sadly, my registry entry is *already* correct so that 'fix' does not work for me.
(2) Normal.dot Template Issue / Fix
One person on another posting board, elsewhere, reported that the problem stemmed from a faulty Normal.dot template (though he had not modified it, himself), and that re-installing MSWord from scratch fixed the problem, for him. Can anyone speak to that proposed
solution?
SHOCKING, isn't it, that a problem so in-your-face and so annoying for so many people has been ignored by Microsoft for so long? ;) (Yeah ... just shocking ... who'd have expected THAT from Microsoft?) ;}