How do you report a product bug to Microsoft?

Anonymous
2010-05-23T20:43:59+00:00

I've discovered a couple of bugs with Excel Conditional formatting that have been confirmed by others, but other than people knowing people (who know people) who work at Microsoft there doesn't seem to be any forum, website, email address etc. for John Q. Public to report issues with a product. I'm not talking about complaining about missing features etc., I'm talking about "broken" features.

Anybody insights?

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2016-10-06T21:55:03+00:00

    Unfortunatly you're correct Sly. At MSFT the various product groups have a choice of how they collect information from the public and internal users for that matter. Connect is one of those choices but Office, as you've noted, is not using it.  Looks to me as if they are using their own through http://support.microsoft.com.

    ---------------------------------------------- Help the community and mark posts as Answered if it helps you out ----------------------------------------------

    The whole Microsoft problem reporting system is incredibly arcane and sophomoric.  Maybe they could check with real software companies and mimic the way their problem management systems.

    I was a systems software and software development professional for most of my career and worked for many prominent companies.  It seems to me that Microsoft's approach to problem management is intentionally confusing to divert customers and prevent a clear understanding of the quality of their software from being easily and commonly apparent to all.

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  2. Anonymous
    2016-03-30T16:48:35+00:00

    Perhaps because the post you linked to is nearly 6 years old and win10 did not exist at that time (who is ps?)

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  3. Anonymous
    2016-03-30T15:57:57+00:00

    The above link mentions Windows, but DOES NOT INCLUDE WINDOWS 10!  How stupid is that on Microsoft's part?  (Pretty stupid!)

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  4. Anonymous
    2015-10-28T16:12:08+00:00

    If you want a response try posting to the relevant group

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  5. Anonymous
    2015-10-28T15:08:59+00:00

    The Search People bar in the ribbon of Outlook 2013 from Office 365 Business Premium is totally useless.

    I don't know where it searches, but it certainly doesn't search Contacts. 

    There have been issued two hotfixes for this problem in Outlook 2013. I'm talking about https://support.microsoft.com/en-in/kb/2956170 and https://support.microsoft.com/en-in/kb/2956151

    BUT, unfortunately, these both do not apply for the Office 365 Outlook 2013 version.  

    Meanwhile, this problem remains and it's very frustrating to have spent so much time in this broken piece of software engineering.

    Yes, that's what it is.

    By the way, I hope a microsoft MVP reads this and does something with it.

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