'there was a problem sending the command to the program' error message in windows 7 using word 2007

Anonymous
2009-11-25T05:18:50+00:00

in windows explorer, i double click on a word 2007 doc  and i get an error message 'there was a problem sending the command to the program'. if i click on it a second time - it will open. irritating ..... any suggestions?

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  1. Anonymous
    2013-07-26T03:11:15+00:00

    I check this solution but it's not working so please give me another solution

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  2. Anonymous
    2013-10-13T13:21:11+00:00

    I have done this and the problem remains where I get this message when clicking in a file, AND now Word doesn't start when I click on it from the start menu.

    I have also implemented the recommendation at Raju S Das's 12th October conversation.

    What else to try?  I am Windows 7 Home Premium with Office 2007.

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  3. Anonymous
    2013-10-24T01:05:29+00:00

    We have been encountering this problem sporadically throughout my company running Win7 x64 Office 2007 32bit.

    I've tried the following with this issue:

    1. Office 2007 Repair (fairly simple and clean, resolves most of them)
    2. Complete uninstall and reinstall (more time intensive, but usually resolves those not resolved by repair).
    3. The deletion of the Word > Data reg key, (occasionally works, is user specific though)
    4. Altering the shell > Open > command reg key so that /n /dde => /n "%1" (seems to work in a few cases, but bypasses the Dynamic Data Exchange, so I try to avoid doing this.)

    Still have some systems that will not let go of this problem. I'm open to ideas. I'm a detail oriented guy and would really love a technical explanation of what's going on here.

    Hello Molini, I've personally tried all of the above and none of it worked for me, but I did get it working in the end.

    -> Start menu

    -> All programs

    -> Microsoft Office

    -> Right click Microsoft Word

    -> Click properties

    -> Select compatibility tab

    -> Deselect run this program in compatibility mode for:

    or

    -> Select your proper operating system

    For some reason, mine was set to windows xp service pack 2, even though I'm running windows 7.

    I tried selecting 'run this program in compatibility mode for' afterwards and the same ''there was a problem sending a command...'' error popped up, so it seems like the two are linked.

    Try it for yourself, or whoever else is reading, maybe it'll fix it for ya.

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  4. Anonymous
    2013-10-24T01:07:53+00:00

    Check my resolution posted in this comments thread.

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  5. Anonymous
    2014-02-13T12:12:42+00:00

    With the same problem as parson10 (...problem sending command...). using Word 2003, Itried the solution offered helpfully by CardSolve.

    The latter's procedure was not successful. It was not clear to me how the desktop icon Wddata would be used and I wondered whether this was connected with my failure?

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