'there was a problem sending the command to the program' error message in windows 7 using word 2007

Anonymous
2009-11-25T05:18:50+00:00

in windows explorer, i double click on a word 2007 doc  and i get an error message 'there was a problem sending the command to the program'. if i click on it a second time - it will open. irritating ..... any suggestions?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-01-08T19:09:46+00:00

    Perfect, thanks for the help.

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  2. Anonymous
    2015-08-09T15:19:52+00:00

    This solution worked for my situation.

    What happened:

    My computer came with MS Word Viewer installed

    Later, I installed MS Office

    After that point, I received the above error message EVERY TIME I opened a Word document from outside the application (eg, from Explorer, from an internet download, etc).

    What fixed it:

    Renaming/removing the key: HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\ddeexec

    (I didn't take any of the other steps, because they didn't apply for my configuration)

    Rationale:

    The ddeexec key contained information for sending DDE messages to the nonexistent "WordView" application, not to the full Word application that was *actually* opening the "Word.Document.12" files.  The MS Office installer probably should have modified this registry key, but did not.

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  3. Anonymous
    2015-09-10T11:06:07+00:00

    in windows explorer, i double click on a word 2007 doc  and i get an error message 'there was a problem sending the command to the program'. if i click on it a second time - it will open. irritating ..... any suggestions?

    Copy Shortcut files from C:\ProgramData\Microsoft\Windows\Start Menu\Programs

    and paste to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office

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  4. Anonymous
    2015-09-10T13:21:19+00:00

    Yes, the problem doesn't arise when Word is already open.

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  5. Anonymous
    2016-01-27T04:10:06+00:00

    Before open word and excel shows  'problem sending the command to the program' 

    error exactly one time and after Double Click again it opens the file. what should I do

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