'there was a problem sending the command to the program' error message in windows 7 using word 2007

Anonymous
2009-11-25T05:18:50+00:00

in windows explorer, i double click on a word 2007 doc  and i get an error message 'there was a problem sending the command to the program'. if i click on it a second time - it will open. irritating ..... any suggestions?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-01-04T09:27:51+00:00

    Thanks, this fixed the problem for me.

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  2. Anonymous
    2012-11-28T20:50:53+00:00

    We have been encountering this problem sporadically throughout my company running Win7 x64 Office 2007 32bit.

    I've tried the following with this issue:

    1. Office 2007 Repair (fairly simple and clean, resolves most of them)
    2. Complete uninstall and reinstall (more time intensive, but usually resolves those not resolved by repair).
    3. The deletion of the Word > Data reg key, (occasionally works, is user specific though)
    4. Altering the shell > Open > command reg key so that /n /dde => /n "%1" (seems to work in a few cases, but bypasses the Dynamic Data Exchange, so I try to avoid doing this.)

    Still have some systems that will not let go of this problem. I'm open to ideas. I'm a detail oriented guy and would really love a technical explanation of what's going on here.

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  3. Anonymous
    2012-11-19T15:41:10+00:00

    Open control panel and go to Control Panel\Programs\Programs and Features.

    Now click on Microsoft Office 2007.

    Click on the option "Change" .

    Setup prepares the important files and after that click on Add or Remove features.

    Now install all the features available there and the setup will modify or resolve any problem regarding errors of office 2007.

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  4. Anonymous
    2012-11-14T22:27:53+00:00

    I must say after now using an ipad and my son wanting a Macbook Pro when his Notebook died, I'm seriously thinking of moving to Apple also, certainly would stop these furiating bugs!

    I work in an office with many MAC computers - they have problems too - don't believe all the cr@p they're spreading... to be honest - I'm the only one in the office on Windows, and they have to send me files all that time because they can't open them, or they don't work right on their macs... but, if you want to give it a try - I certainly wont stop you from spending more money than you need to, to have more problems!

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  5. Anonymous
    2012-09-07T02:37:05+00:00

    Wanted to chime in with my resolution for this situation. I'm running Word 2007.

    Open Word

    Click Windows Icon in top left corner

    Click Word Options at bottom

    Click Resources link on left

    run Microsoft Office Diagnostics [Diagnose]

    It took a few minutes to run, but it corrected the issue. Now able to open Word docs without having Word already open.

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