'there was a problem sending the command to the program' error message in windows 7 using word 2007

Anonymous
2009-11-25T05:18:50+00:00

in windows explorer, i double click on a word 2007 doc  and i get an error message 'there was a problem sending the command to the program'. if i click on it a second time - it will open. irritating ..... any suggestions?

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  1. Anonymous
    2013-07-26T03:11:15+00:00

    I check this solution but it's not working so please give me another solution

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-01-30T22:38:16+00:00

    You have not followed the instructions

    4.  Click Data, and then click Export on the File menu in the Registry Editor.

    5.  Name the file Wddata.reg, and then save the file to the desktop.

    6.  Click Delete on the Edit menu in the Registry Editor, and then click Yes.

    7.  Exit Registry Editor.

    8.  Start Word.

    Steps 4 and 5 are optional and would allow to import your settings if you did not want to have to go through and set them up again in case this procedure did not overcome the problem.

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  3. Anonymous
    2013-01-30T20:18:08+00:00

    I had the same problem in Word and Excel. Here is what solved both problems.

     

    Delete the Word Data registry key Most of the frequently used options in Word are stored in the Word Data registry key. A common troubleshooting step is to delete the Word Data registry key. The next time that you start Word, Word rebuilds the Word Data registry key by using the default settings. 

    To view these options in Word 2002 or Word 2003, click Options on the Tools menu.

    To view these options in Word 2007, click the Microsoft Office Button, and then click Word Options.

    Note When you delete the Word Data registry key, Word resets several options to their default settings. One such option is the "most recently used file" list on the File menu. Additionally, Word resets many settings that you customize in the Options dialog box. 

    To delete the Word Data registry key, follow these steps:

    1. Exit all Office programs.
    2. Click Start, click Run, type regedit, and then click OK.
    3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
      • Word 2002:

    HKEY_CURRENT_USER\Software\Microsoft \Office\10.0\Word\Data - Word 2003:

    HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Data - Word 2007:

    HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data - Word 2010:

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data 4. Click Data, and then click Export on the File menu. 5. Name the file Wddata.reg, and then save the file to the desktop. 6. Click Delete on the Edit menu, and then click Yes. 7. Exit Registry Editor. 8. Start Word.

    I can get as far as the click Data but I do not have a data option.  I ma running XP on windws 7

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  4. Anonymous
    2013-01-04T09:27:51+00:00

    Thanks, this fixed the problem for me.

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  5. Anonymous
    2012-11-28T20:50:53+00:00

    We have been encountering this problem sporadically throughout my company running Win7 x64 Office 2007 32bit.

    I've tried the following with this issue:

    1. Office 2007 Repair (fairly simple and clean, resolves most of them)
    2. Complete uninstall and reinstall (more time intensive, but usually resolves those not resolved by repair).
    3. The deletion of the Word > Data reg key, (occasionally works, is user specific though)
    4. Altering the shell > Open > command reg key so that /n /dde => /n "%1" (seems to work in a few cases, but bypasses the Dynamic Data Exchange, so I try to avoid doing this.)

    Still have some systems that will not let go of this problem. I'm open to ideas. I'm a detail oriented guy and would really love a technical explanation of what's going on here.

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