Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
My compte Outlook is not working
******@outlook.fr
I c'ant change the pin number
Account blocked, phone number verification not working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My Microsoft account got blocked earlier this week as unusual activity was detected. When I try to verify my account, the only options available to me are a security code sent to my phone number or the account recovery form. For whatever reason, if I try the phone verification method I get the error message saying 'That verification method isn't working right now. Please try another method.'.
This is very frustrating as the number still works and I can still change my password through the 'Forgot password' button. Doing this sends me a message with a security code to the same number so I know it can work. I have also tried the account recovery form several times with as much detail as it would let me put in, and that still doesn't work. All my important emails are in this account and I really need to recover them, but nothing seems to work!
Thank you for your help
Outlook | Windows | New Outlook for Windows | For business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
85 answers
Sort by: Oldest
-
Anonymous
2025-03-18T19:35:20+00:00 -
Anonymous
2025-03-18T19:47:34+00:00 Subject: Urgent: Account Locked – Request for Assistance
Dear Microsoft Support Team,
I hope this email finds you well. I am writing to request assistance regarding my Microsoft account (******@gmail.com), which has been locked due to suspected activity that violates the Microsoft Services Agreement.
I am unsure of the exact reason for this action and would appreciate any clarification regarding the issue. I kindly request your help in unlocking my account, as I need access to my emails and services associated with it.
I am willing to verify my identity and follow any necessary steps to regain access. Please let me know the required process to resolve this issue at your earliest convenience.
Looking forward to your prompt response. Thank you for your time and assistance.
-
Anonymous
2025-03-19T13:07:06+00:00 how can i recover my account as posible, i have to use it tomorrow, please help me
-
Anonymous
2025-03-19T17:49:56+00:00 I cannot get into my emails even after password has been changed.
No code comes through to my phone.
-
Anonymous
2025-03-19T17:54:09+00:00 I cannot sign in because your system is not even letting me go in even after a password change it comes back to the starting point every time, incorrect password.