Account blocked, phone number verification not working

Anonymous
2025-01-11T09:30:23+00:00

My Microsoft account got blocked earlier this week as unusual activity was detected. When I try to verify my account, the only options available to me are a security code sent to my phone number or the account recovery form. For whatever reason, if I try the phone verification method I get the error message saying 'That verification method isn't working right now. Please try another method.'.

This is very frustrating as the number still works and I can still change my password through the 'Forgot password' button. Doing this sends me a message with a security code to the same number so I know it can work. I have also tried the account recovery form several times with as much detail as it would let me put in, and that still doesn't work. All my important emails are in this account and I really need to recover them, but nothing seems to work!

Thank you for your help

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-27T16:11:43+00:00

    No arrenca el inicio 8142982300

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  2. Anonymous
    2025-02-24T17:30:07+00:00

    my phone s not working

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    7 people found this answer helpful.
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  3. Anonymous
    2025-02-20T06:03:55+00:00

    Please Help My Account locked

    ******@gmail.com

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    2 people found this answer helpful.
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  4. Anonymous
    2025-01-24T04:04:40+00:00

    I can't add my phone number to my account. How can I get it back?

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    10+ people found this answer helpful.
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  5. Anonymous
    2025-01-12T03:04:29+00:00

    Dear B.V.mlt

    Welcome to Microsoft Community.

    I understand that you are having trouble on recover your Microsoft account.

    I understand that you would like to recover your account, but I just want to let you know that Microsoft Account Recovery is handled by a fully automated server, and in order to protect the security and privacy of our customers, the Community Team cannot and does not have access to or view any account information.

    If you are unable to perform phone verification when unblocking, you can refer to the following URL for troubleshooting.

    Troubleshooting verification code issues - Microsoft Support

    Then manually enter this URL to try to unblock your account.

    Unblock my Outlook.com account - Microsoft Support

    If it still doesn't work, in this case, filling out the recovery form is the only way to recover your account.

    I understand that you have already tried to submit the form but faced some challenge in answering those questions being asked.  Guessing is okay – wrong answers don't count against you. You can answer as many questions as possible as thoroughly as possible.

    When you come up with a question that allows you to "add more," fill in as much information as possible. You also have the option to submit a form at least twice daily. Perseverance and patience are key to potentially getting back into your account.

    You can fill out the form: Recover your account (live.com)

    The secret to passing the validation process is to provide as much accurate information as possible. The more accurate your information, the more likely you are to pass validation. Answer the questions using the information you used when you created the account or last updated it, and it would be best if you can submit an account recovery request using the computer or devices where you successfully accessed the account.

    Also, I just want to add that by putting your purchases and credit card details in the form you will get a higher chance of getting your account back.

    Help with the Microsoft account recovery form - Microsoft Support

    If the above self-service recovery solution does not help you, you can contact the account team through the following link for manual recovery:

    1. Open a site link - Contact - Microsoft Support
    2. In the box below "Tell us your problem so we can get you the right help and support.", enter MSA, click "Get Help", and then click "Contact Support" below.
    3. In this section, you need to register a personal Microsoft account

    Note: You can only use a personal MSA to register, and the company account cannot display the correct content. If the account cannot be logged in, you can use another account or create a new account to execute;

    1. Select "Other Products" in Products & Services, select "Manage account security" as a category, and click to confirm
    2. You can select "Chat with support experts in web browser" to enter the chat window.

    Thank you for your time and understanding.

    Kind Regards,

    Hardyjoe.J|Microsoft Community Support Specialist

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