Account blocked, phone number verification not working

Anonymous
2025-01-11T09:30:23+00:00

My Microsoft account got blocked earlier this week as unusual activity was detected. When I try to verify my account, the only options available to me are a security code sent to my phone number or the account recovery form. For whatever reason, if I try the phone verification method I get the error message saying 'That verification method isn't working right now. Please try another method.'.

This is very frustrating as the number still works and I can still change my password through the 'Forgot password' button. Doing this sends me a message with a security code to the same number so I know it can work. I have also tried the account recovery form several times with as much detail as it would let me put in, and that still doesn't work. All my important emails are in this account and I really need to recover them, but nothing seems to work!

Thank you for your help

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

85 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-04-28T14:33:54+00:00

    My Microsoft account got blocked earlier this week as unusual activity was detected. When I try to verify my account, the only options available to me are a security code sent to my phone number or the account recovery form. For whatever reason, if I try the phone verification method I get the error message saying 'That verification method isn't working right now. Please try another method.'.

    This is very frustrating as the number still works and I can still change my password through the 'Forgot password' button. Doing this sends me a message with a security code to the same number so I know it can work. I have also tried the account recovery form several times with as much detail as it would let me put in, and that still doesn't work. All my important emails are in this account and I really need to recover them, but nothing seems to work!

    Thank you for your help

    luis_******@hotmail.com

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-04-09T11:52:52+00:00

    Change cell phone numbers

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-04-03T10:05:47+00:00

    introduzo o código e bloqueia

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-04-02T18:17:48+00:00

    My phone number number has changed so I can't get the verification code. What other ways can I access my account or how can I change my phone number?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2025-04-02T06:37:38+00:00

    Good Morning, I tried to change my email password i am not getting verification code can you help me my mobile no.is 07984287995

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments