Account blocked, phone number verification not working

Anonymous
2025-01-11T09:30:23+00:00

My Microsoft account got blocked earlier this week as unusual activity was detected. When I try to verify my account, the only options available to me are a security code sent to my phone number or the account recovery form. For whatever reason, if I try the phone verification method I get the error message saying 'That verification method isn't working right now. Please try another method.'.

This is very frustrating as the number still works and I can still change my password through the 'Forgot password' button. Doing this sends me a message with a security code to the same number so I know it can work. I have also tried the account recovery form several times with as much detail as it would let me put in, and that still doesn't work. All my important emails are in this account and I really need to recover them, but nothing seems to work!

Thank you for your help

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

85 answers

Sort by: Most helpful
  1. Anonymous
    2025-04-11T18:53:12+00:00

    I'm blocked; a customer since 1990s with paid support and never had this happen. I waited for 5 hours on support chat which finally said I was next in line and then poof gone

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-04-11T12:29:25+00:00

    I can not make the second step verification to access my mail, as it is linked to an old mobile phone number that I changed many years ago. Is there any way to replace the old phone number with a new one to access my mail?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-04-10T01:44:54+00:00

    I need the phone number to change to 4107946683

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-04-06T16:05:49+00:00

    My account is bloqued and have beem asked to change mai pasword many times and i sometimes i dont recive verification code

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-04-05T01:18:12+00:00

    No puedo cambiar mi número de celular para comprobar mi identidad

    Was this answer helpful?

    0 comments No comments