I can't sign in to my outlook account, it won't open up,I have to go to Google to get in ,I already changed my password ,it let me in through Google, but now I can't confirm my new password

Anonymous

Hi, I can't get into my outlook account unless I use Google, I had to change my password ,I got out of it then retry to get into it again ,still I had to go through Google. Now it won't let me in at all

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56 answers

Anonymous

I am having the same login issues. Unfortunately, Microsoft’s support appears increasingly ineffective. Compared to competitors, there seems to be a noticeable decline in service management and responsiveness, which is disappointing given the importance of account access and user support.

UTC Date: 2025-07-10T10:16:01.585Z
Client Id: C0F9D329B22242EB878AAD00289CBA8E
Session Id: cd4bd08f-1100-4358-a86d-41e8b97278ae
Client Version: 20250620014.20
BootResult: fail
Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON input:undefined|Unhandled Rejection: Error: 401:undefined|undefined:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161561
st: 401
efe: LNXP265CA0031

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Anonymous

I am having the same problem. I can open even the security part and change everything, but the email doesn't open!

I get this error

BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161561
st: 401
efe: BE1P281CA0266

Hello, i hear there's currently an outlook service issue on going at Microsoft's side. You can use this link to monitor the service status: https://portal.office.com/servicestatus/

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Anonymous

I am having the exact same issue. I need to access my emails please can you and the team resolve ASAP?

Wont allow me to sign in on my phone and when i go online get the below error:

UTC Date: 2025-07-10T11:07:25.368Z
Client Id: 815443B650F34F4EAAB8B1B7E2C7EC09
Session Id: 6fdf8603-3c36-4f23-abeb-125951b4662e
Client Version: 20250620014.20
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161561
st: 401
efe: LO4P123CA0490

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Anonymous

2025-07-10T11:24:54+00:00

I AM HAVING THE SAME ISSUE!!

401 ERROR CODE.
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Anonymous

2025-07-10T11:30:58+00:00

I am also having this issue, as are several people above me - it will let us onto the Microsoft account page but not the outlook email page - can't see my emails at all and won't even let me login to my mail app on my phone either - keeps saying "error" even though my login credentials are correct
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