I can't sign in to my outlook account, it won't open up,I have to go to Google to get in ,I already changed my password ,it let me in through Google, but now I can't confirm my new password

Anonymous
2025-07-09T06:10:20+00:00

Hi, I can't get into my outlook account unless I use Google, I had to change my password ,I got out of it then retry to get into it again ,still I had to go through Google. Now it won't let me in at all

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2025-07-10T11:34:34+00:00

    Same here

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  2. Anonymous
    2025-07-10T11:30:58+00:00

    I am also having this issue, as are several people above me - it will let us onto the Microsoft account page but not the outlook email page - can't see my emails at all and won't even let me login to my mail app on my phone either - keeps saying "error" even though my login credentials are correct

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  3. Anonymous
    2025-07-10T11:24:54+00:00

    I AM HAVING THE SAME ISSUE!!

    401 ERROR CODE.

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  4. Anonymous
    2025-07-10T11:11:22+00:00

    I am having the exact same issue. I need to access my emails please can you and the team resolve ASAP?

    Wont allow me to sign in on my phone and when i go online get the below error:

    UTC Date: 2025-07-10T11:07:25.368Z
    Client Id: 815443B650F34F4EAAB8B1B7E2C7EC09
    Session Id: 6fdf8603-3c36-4f23-abeb-125951b4662e
    Client Version: 20250620014.20
    BootResult: fail
    Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
    err: Error: 401
    esrc: StartupData
    et: ServerError
    estack: Error: 401
        at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039)
        at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161561
    st: 401
    efe: LO4P123CA0490
    

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  5. Anonymous
    2025-07-10T10:56:14+00:00

    I am having the same issue. Error 401.

    Can't log in via my phone both apps and website (used Safari), laptop tried both Chrome and Edge.

    It allowed me to log into the Microsoft account, but outlook don't work showing error 401.

    please help

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