I can't sign in to my outlook account, it won't open up,I have to go to Google to get in ,I already changed my password ,it let me in through Google, but now I can't confirm my new password

Anonymous
2025-07-09T06:10:20+00:00

Hi, I can't get into my outlook account unless I use Google, I had to change my password ,I got out of it then retry to get into it again ,still I had to go through Google. Now it won't let me in at all

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2025-07-10T10:33:06+00:00

    Hi , I am having the same issue, i am unable to access my emails on my phone or on my laptop, i have restted my password but i still cannot access my mails. please help, i am getting an error 401 message

    Please send a answer soon asp. Need to come into my mail.

    Br Lisbeth

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  2. Anonymous
    2025-07-10T10:23:36+00:00

    this is the exact issue I am having, please help!!

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  3. Anonymous
    2025-07-10T10:04:52+00:00

    I am also having this issue

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  5. Anonymous
    2025-07-09T15:32:31+00:00

    Dear Trudy Huntington, 

    Thank you for using Microsoft products and posting in the Community. 

    I understand that you are unable to access your account normally, this situation is indeed confusing and has caused a lot of inconvenience, and I am very willing to help you. 

    May I ask if you can provide a detailed screenshot of your question?  

    Can you log in normally on the website of outlook or the corresponding service provider?   

    Based on your current description and the selected section, you have encountered this issue in Outlook on your phone. May I ask what protocol you have configured?  POP? IMAP? Exchange? 

    Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

    We sincerely appreciate your cooperation and patience in this matter. 

    Best Regards, 

    Ian| Microsoft Community Support Specialist

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