I can't log in to my hotmail.com or Outlook email account

Reported
Anonymous
2025-07-10T06:53:18+00:00

Hi,I can't log in to my hotmail.com email account and I am getting this error as depicted in picture below. I also tried from Android and iPhone outlook apps, but it is not opening from there too. Can someone help me?

UTC Date: 2025-07-10T06:48:23.917Z
Client Id: C5E9AB77358C44EEA9F20EAF0ABA3223
Session Id: ae2d0954-8085-4c12-842d-7d064664bbd6
Client Version: 20250704003.04
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163427
st: 401
efe: DO3P289CA0005
Outlook | Windows | New Outlook for Windows | For business

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Answer accepted by question author
Sumit 44,226 Reputation points Volunteer Moderator
2025-07-10T06:54:19+00:00

Hi,

Edit Jul-10-2025 / 10 AM

About to be fixed. Thank you all for the patience.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

Starting July 16, you will no longer be able to create new questions here in the Microsoft Support Community. However, you can continue to participate in ongoing discussions and create new questions onMicrosoft Q&A. Thank you for your understanding and cooperation.

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  2. Anonymous
    2025-07-10T08:36:21+00:00

    UTC Date: 2025-07-10T08:34:11.514Z Client Id: 6EE6B222E5BB4FB1B91245BB9B8FDD79 Session Id: 455812be-7159-4179-b25a-a96de2adaa4d Client Version: 20250704003.04 BootResult: fail Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined err: Error: 401 esrc: StartupData et: ServerError estack: Error: 401 at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163427 st: 401 efe: LO4P123CA0470

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  3. Anonymous
    2025-07-10T08:34:32+00:00

    Same problem....

    I have five outlook accounts and this only happens with one.

    Problem is..

    UTC Date: 2025-07-10T08:21:05.158Z

Session Id: 71d10995-a23b-42fa-a9b7-7677b59407ff
Client Version: 20250620014.20
BootResult: fail
Back Filled Errors: Unhandled Rejection: SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefined|Unhandled Rejection: Error: 401:undefined|Unhandled Rejection: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: w@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039
S/
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  4. Anonymous
    2025-07-10T08:34:01+00:00

    I have the same issue.

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