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Good morning,
Within the past 2 days, my Outlook Live web browser will no longer tab from the "TO" field to the "CC" field or the "BCC" field when email addresses autopopulate into the "TO" field.
It has tabbed fine for almost 5 years for all contacts, but for the past few days, it will no longer work on any of the names in my contact list.
If I enter their name and then try to tab down to the subject line, it highlights the name in yellow, but it will never tab down to the other fields.
If I put my cursor in the subject line and then tab, the cursor will move from the subject line to the body of the email.
Why is the Outlook Live web browser functioning this way on certain names in my contact list?
I have cleared my cache and cookies.
I have tried using incognito mode.
Nothing has worked.
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Me too. I'm not using web version and I'm having this same problem using multiple computer laptops. Same problem at the office or at the home computer.
Hello MikeLightingHawa,
Good day! Hope you are doing well.
Based on your given description, you're experiencing issue with the "Tab" key not cycling out of the "TO" field in Outlook Live web browser has been reported by other users recently. This problem seems to have started within the past few days and affects the ability to tab from the "TO" field to the "CC" or "BCC" fields when email addresses autopopulate into the "TO" field.
Rearing this issue, I have checked Microsoft service incidence and ICM without finding any details. So, as per my understanding, it is a hot issue/temporary bug or a recent update causing the problem.
So, it is suggested to report this issue to Microsoft Support for further assistance and to check if there are any ongoing investigations or fixes being deployed.
If you have any questions or need further assistance, please feel free to reach out to us. Thank you very much for your valuable time and your cooperation.
Sincerely,
Nafis Iqbal Shuvo
I am also having the same problem. Chrome only. I've cleared my files and cookies and it still doesn't work.
I am having the same issue as well. Auto email populates as you type it in, but when you Tab out to the CC Line, it changes the TO email address to a Yellow / Gold color, and doesn't allow you to TAB down to other lines. Using your mouse, you can click into the next line. Once at the Subject Line, the TAB key allows you to move to the email body.
Started approx 2-3 days ago. I've tried both Edge and Chrome, with similar effects. However another user in my office, is not having the same issue.
This is the exact same problem I am experiencing. Once I enter a self-populate address and hit the tab key to enter another name, it just stays on the original name. I can use my mouse to click outside the To box and tab key works normal.