Why does my "tab" key no longer cycle out of the "TO" area? Outlook Live Web Browser

Anonymous
2025-04-02T19:53:28+00:00

Good morning,

Within the past 2 days, my Outlook Live web browser will no longer tab from the "TO" field to the "CC" field or the "BCC" field when email addresses autopopulate into the "TO" field.

It has tabbed fine for almost 5 years for all contacts, but for the past few days, it will no longer work on any of the names in my contact list.

If I enter their name and then try to tab down to the subject line, it highlights the name in yellow, but it will never tab down to the other fields.

If I put my cursor in the subject line and then tab, the cursor will move from the subject line to the body of the email.

Why is the Outlook Live web browser functioning this way on certain names in my contact list?

I have cleared my cache and cookies.

I have tried using incognito mode.

Nothing has worked.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-04-03T20:48:59+00:00

    Having same problem and working with a blind person using JAWS and the only way to get out of the TO, CC, or BCC fields after entering addresses is to bring up the JAWS field list and then use first letter navigation to get to the Subject edit field. Otherwise, you have to address the email after entering a subject and type your email message by using SHIFT TAB back to the TO, CC, or BCC fields.

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  2. Anonymous
    2025-04-04T10:16:01+00:00

    Hello MikeLightingHawaii,

     

    Good day! Thank you for publishing in Microsoft Community. We are happy to assist you!

    I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:

    • May I know how many users are facing this issue?
    • Could you please confirm if the same happening with different browser with different device?

    Initially, I asked for some information as I couldn't find the some above requested in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.

     

    I look forward to your next update for further analysis. Thank you very much for your cooperation. Have a nice day！

     

    Sincerely,

    Nafis Iqbal Shuvo

    I am experiencing this same issue and it is incredibly frustrating! I am using the outlook web version on EDGE and have tried all kinds of fixes and nothing works. I experience the same problem if I use it on CHROME too.

    Please advise back asap on how to fix this.

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  3. Anonymous
    2025-04-04T12:20:20+00:00

    Can we please find out why we can no longer tab down on an outlook email?

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  4. Anonymous
    2025-04-04T13:45:20+00:00

    Yes. Agree. Please fix this. There must be a 'bug' in the office 365 outlook program somewhere that occurred within past 72 hours. Can't be rocket science either.

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  5. Anonymous
    2025-04-04T13:55:01+00:00

    I too am having this same issue using the Microsoft Edge browser. It just started today and it's very frustrating. :(

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