Why does my "tab" key no longer cycle out of the "TO" area? Outlook Live Web Browser

Anonymous
2025-04-02T19:53:28+00:00

Good morning,

Within the past 2 days, my Outlook Live web browser will no longer tab from the "TO" field to the "CC" field or the "BCC" field when email addresses autopopulate into the "TO" field.

It has tabbed fine for almost 5 years for all contacts, but for the past few days, it will no longer work on any of the names in my contact list.

If I enter their name and then try to tab down to the subject line, it highlights the name in yellow, but it will never tab down to the other fields.

If I put my cursor in the subject line and then tab, the cursor will move from the subject line to the body of the email.

Why is the Outlook Live web browser functioning this way on certain names in my contact list?

I have cleared my cache and cookies.

I have tried using incognito mode.

Nothing has worked.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-04-02T20:42:07+00:00

    Hello MikeLightingHawaii,

    Good day! Thank you for publishing in Microsoft Community. We are happy to assist you!

    I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:

    • May I know how many users are facing this issue?
    • Could you please confirm if the same happening with different browser with different device?

    Initially, I asked for some information as I couldn't find the some above requested in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.

    I look forward to your next update for further analysis. Thank you very much for your cooperation. Have a nice day！

    Sincerely,

    Nafis Iqbal Shuvo

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  2. Anonymous
    2025-04-02T21:23:57+00:00

    Good morning, Nafis,

    Thank you for your reply.

    I am the only person experiencing this issue in our office.

    Everyone else also uses Outlook Live through their web browser and has not experienced the issue I am having.

    I am using Google Chrome as my browser.

    I am not able to download any other browsers, as our admin does not allow it.

    Therefore, I cannot attempt to see if Firefox or Internet Explorer have the same issues.

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  3. Anonymous
    2025-04-02T21:30:04+00:00

    Hello Nafis,

    I can confirm that I am the only person experiencing issues with my tab key.

    I have tried using Firefox web browser and it still does the same thing.

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  4. Anonymous
    2025-04-03T18:25:16+00:00

    Having the same issue, keep us posted.

    Tested in Chrome, Firefox, Edge, all tabbing backwards towards into the person who was just selected into the To: Field and won't tab down to CC Subject line or body. Shift+Tab goes equally backwards up to tools and message etc.

    I suspect an update was pushed, same time period. Heck of an April fools joke.

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  5. Anonymous
    2025-04-03T19:48:28+00:00

    I am experiencing the exact same problem and it is maddening.

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