Why does my "tab" key no longer cycle out of the "TO" area? Outlook Live Web Browser

Anonymous
2025-04-02T19:53:28+00:00

Good morning,

Within the past 2 days, my Outlook Live web browser will no longer tab from the "TO" field to the "CC" field or the "BCC" field when email addresses autopopulate into the "TO" field.

It has tabbed fine for almost 5 years for all contacts, but for the past few days, it will no longer work on any of the names in my contact list.

If I enter their name and then try to tab down to the subject line, it highlights the name in yellow, but it will never tab down to the other fields.

If I put my cursor in the subject line and then tab, the cursor will move from the subject line to the body of the email.

Why is the Outlook Live web browser functioning this way on certain names in my contact list?

I have cleared my cache and cookies.

I have tried using incognito mode.

Nothing has worked.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-04-10T16:17:46+00:00

    OMG IT WORKED! Just update Edge browser, which I googled and did exactly below and BOOM! back to normal

    To update the Edge browser, follow these steps:

    1. Click the menu button (three horizontal dots) in the upper right corner.
    2. Click "Help and feedback" > "About Microsoft Edge".
    3. Edge will automatically check for updates and install them if any are found.
    4. When the update finishes, click "Restart".
    5. Edge will restart with the latest version in place.

    5

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  2. Anonymous
    2025-04-10T16:11:42+00:00

    I have been having the same issue. Would love to know the fix. We don't use Microsoft Edge.

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  3. Anonymous
    2025-04-10T15:16:17+00:00

    My IT guy had me close every window down on outlook app (make sure you close everything associated with the outlook app, including your calendar, To Do list and all the other "add ons"). He then had me open up Microsoft edge and login to my outlook on the edge browser. Had me try creating an email and tabbing and it worked there! He then had me close edge and re-open the app. Had me start a new email and try it and it worked! This has been driving me nuts for days. This fixed mine though. Hope it helps for some.

    Worked for me. Sorry if this doesn't help you but hopefully it does.

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  4. Anonymous
    2025-04-10T15:05:17+00:00

    This is driving me insane! I use the tab feature to jump from the name to the subject line and it's infuriating me that this has changed.

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  5. Anonymous
    2025-04-10T14:42:14+00:00

    I saw the comment about rebooting. Then i saw an 'update browser' notification in my edge browser. I rebooted edge and now it works as needed. thanks very much to the team.

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