Why does my "tab" key no longer cycle out of the "TO" area? Outlook Live Web Browser

Anonymous
2025-04-02T19:53:28+00:00

Good morning,

Within the past 2 days, my Outlook Live web browser will no longer tab from the "TO" field to the "CC" field or the "BCC" field when email addresses autopopulate into the "TO" field.

It has tabbed fine for almost 5 years for all contacts, but for the past few days, it will no longer work on any of the names in my contact list.

If I enter their name and then try to tab down to the subject line, it highlights the name in yellow, but it will never tab down to the other fields.

If I put my cursor in the subject line and then tab, the cursor will move from the subject line to the body of the email.

Why is the Outlook Live web browser functioning this way on certain names in my contact list?

I have cleared my cache and cookies.

I have tried using incognito mode.

Nothing has worked.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

154 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-04-07T19:09:50+00:00

    I too am having the same problem. VERY frustrating!!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-04-07T18:57:53+00:00

    Hi!

    Microsoft Tech moved me to Classic Outlook which did not have these problems

    This is the fix he recommended

    It also corrected a secondary problem where in the body of the email, typing 2nd or other numerical sets like this ( 1st, 3rd etc...) changed as well moving the number to high position and another weird set up....

    This program is having problems in out look

    Thanks!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-04-07T18:46:52+00:00

    Same using the Web version, Edge, Win11 Pro, Wireless BT Keyboard/Mouse, all updates current. Also using an AD/Azure managed hybrid architecture at the place of employment.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-04-07T18:44:13+00:00

    Same. Trying out "new" Outlook and this alone may be a deal breaker.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-04-07T18:29:19+00:00

    Alternatively, you can TAB past the address fields, without filling in an address and go directly to the Subject field. Type your subject and tab to the message body and type your message. Then SHIFT + TAB back to the TO field and fill in the address(es).

    Thanks for the temporary workaround. I hope they fix this soon. It is infuriating.

    Was this answer helpful?

    0 comments