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Good morning,
Within the past 2 days, my Outlook Live web browser will no longer tab from the "TO" field to the "CC" field or the "BCC" field when email addresses autopopulate into the "TO" field.
It has tabbed fine for almost 5 years for all contacts, but for the past few days, it will no longer work on any of the names in my contact list.
If I enter their name and then try to tab down to the subject line, it highlights the name in yellow, but it will never tab down to the other fields.
If I put my cursor in the subject line and then tab, the cursor will move from the subject line to the body of the email.
Why is the Outlook Live web browser functioning this way on certain names in my contact list?
I have cleared my cache and cookies.
I have tried using incognito mode.
Nothing has worked.
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is the exact same problem I am experiencing. Once I enter a self-populate address and hit the tab key to enter another name, it just stays on the original name. I can use my mouse to click outside the To box and tab key works normal.
Having same problem and working with a blind person using JAWS and the only way to get out of the TO, CC, or BCC fields after entering addresses is to bring up the JAWS field list and then use first letter navigation to get to the Subject edit field. Otherwise, you have to address the email after entering a subject and type your email message by using SHIFT TAB back to the TO, CC, or BCC fields.
Hello MikeLightingHawa,
Good day! Hope you are doing well.
Based on your given description, you're experiencing issue with the "Tab" key not cycling out of the "TO" field in Outlook Live web browser has been reported by other users recently. This problem seems to have started within the past few days and affects the ability to tab from the "TO" field to the "CC" or "BCC" fields when email addresses autopopulate into the "TO" field.
Rearing this issue, I have checked Microsoft service incidence and ICM without finding any details. So, as per my understanding, it is a hot issue/temporary bug or a recent update causing the problem.
So, it is suggested to report this issue to Microsoft Support for further assistance and to check if there are any ongoing investigations or fixes being deployed.
If you have any questions or need further assistance, please feel free to reach out to us. Thank you very much for your valuable time and your cooperation.
Sincerely,
Nafis Iqbal Shuvo
I have encountered the same problem at the same time, on a desktop win11 PC, in Edge and chrome.
It is an annoying new 'feature' of outlook
Hello MikeLightingHawaii,
Good day! Thank you for publishing in Microsoft Community. We are happy to assist you!
I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:
Initially, I asked for some information as I couldn't find the some above requested in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.
I look forward to your next update for further analysis. Thank you very much for your cooperation. Have a nice day！
Sincerely,
Nafis Iqbal Shuvo