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Good morning,
Within the past 2 days, my Outlook Live web browser will no longer tab from the "TO" field to the "CC" field or the "BCC" field when email addresses autopopulate into the "TO" field.
It has tabbed fine for almost 5 years for all contacts, but for the past few days, it will no longer work on any of the names in my contact list.
If I enter their name and then try to tab down to the subject line, it highlights the name in yellow, but it will never tab down to the other fields.
If I put my cursor in the subject line and then tab, the cursor will move from the subject line to the body of the email.
Why is the Outlook Live web browser functioning this way on certain names in my contact list?
I have cleared my cache and cookies.
I have tried using incognito mode.
Nothing has worked.
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
All new users with the new outlook update are having this UI issue.
PLEASE FIX, sending all users to Microsoft for remediation.
Same problem on web platform.
It will only let me tab if I hit "enter" when typing the recipient's email when their full address is populated. But then only if they are within my organization. If I enter the full address manually - whether they are in my org or not, it will not let me tab away. If I enter an email outside my org - even when hitting 'enter' to select their entry that auto populates - it will not let me tab.
I will confirm that this is a problem with
Outlook WAP app on desktop
total users effected here 15
It is absolutely insanely maddening!! I cannot tab from TO or from CC. I can tab from the subject line the body and shift+tab works to go backwards.
I contacted Microsoft Support and they asked me to switch to Classic Outlook. The Tech was able to use Able Assist program to connect to my laptop and once he saw the problem, he went into set up and switched me to Classic Outlook. He explained that Classic Outlook is more advanced etc and it did solve this tab problem. I used Classic Outlook in the past for many years, as it was more focused on the work community. Not hard to change over to and works the same way and easier in some cases.