Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-03-06T04:57:35+00:00

    This is the answer.

    On Chrome go to the three dots in the top right corner click on it and go to delete browsing data.

    Choose to delete it for the last 24 hours and that should be enough to fix the problem.

    You will have to sign back into outlook but then it seems to work.

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  2. Anonymous
    2025-03-06T08:12:55+00:00

    Had the same issue (Chrome 134.0.6998.36 and previous version) but worked in incognito.
    Relogging seems to fix the bug.

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  3. Anonymous
    2025-03-06T16:47:14+00:00

    I had the same problem. Clearing the cache fixed it but the root cause is most likely that I was logged into another Microsoft Office 365 account. My original via GoDaddy and the second one, directly with Microsoft. These 2 accounts were most likely vying for the Compose message thread of my browser. Just a theory but seems to hold weight.

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  4. Anonymous
    2025-03-06T21:14:51+00:00

    I believe I found a solution.

    I had a coworker with this same issue. First I've seen and found this thread. She uses Chrome on Mac and if you go to Settings, Help, About Google Chrome, her version was stuck in "updating" even with no updating showing that it was available.

    I just downloaded the newest Chrome from Google's website and reinstalled it. After the install, went back to the About in Settings and all looks good. No more updates stuck. No more refreshes (so far today).

    Hope this helps.

    Travis

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  5. Anonymous
    2025-03-07T04:09:06+00:00
    1. I tired to update the app from the settings and it updated but the issue persisted.
    2. I re-installed Chrome by deleting the current app and downloading fresh installer from Chrome's website. It seems to have fixed the issue. However, I would wait and monitor. The issue so far has been coming back after some time of clearing Cache/Cookies and restarting. Lets hope the app update fixes it completely.

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