Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Hello Yolanda,

It seems like you didn't fully read the question.

"2. Check if there is an automatic update of Outlook running in the background, and if so, please wait for the update to complete before trying again."

Which update are you referring to here? Do you mean the browser? Outlook doesn't "update" if it's running in a browser, so why mention that? If you mean the locally installed Outlook, then I'm sorry to inform you, but this issue, as described by the user, has nothing to do with the locally installed Outlook but only with Outlook OWA. Again why are you even mentioning that?

It seems to me that Microsoft Agents and Moderators might have an incentive or are measured by the number of posts they answer in this forum. This results in responses like this one, which are not helpful, do not understand the question, and provide half-baked solutions that have nothing to do with the author's question.

Strange that a similar annoying issue for user experience, that's impacting almost everyone... is still not fixed and we didn’t even hear an update from support team.

Without mentioning that's an easy to reproduce bug, so I wonder if some tests are done before releasing such regressions.

PS: I have the issue with Mac OS - Brave browser... so by reading the previous comments it seems to impact all OS, and probably also all browsers.

Same. Oddly, the only fix for our issue was clearing browser data/cache in Chrome. Updating Chrome to the latest version didn't fix it, which was usually my go-to. For us, though, Chrome doesn't work but Edge works just fine and has been the last couple days. So, I'm not sure if it's a browser update issue or what since a lot of people report issues with Chrome and/or Edge (since Edge is Chromium-based). Firefox happening on the other hand, now that's just crazy talk because it's an entirely different browser engine which leads me to believe MS "patched" something which ultimately broke the web interface.

I think we need to work to find is it a browser issue, Windows Update issue, Outlook update issue, etc. My 1 user who reports the problem is Windows 10 Pro 22H2, Chrome's latest version, and Office Business Premium user with Outlook web app that's the problem. Does anyone else have a similar setup/experience or are you on other OSes, browsers, etc.

Edited 2/24: I do see a Microsoft advisory for Exchange Online as well as a few other services as of Feb 3rd which may or may not be related. It could be from when users first reported issues. It's quite vague so take this with a massive grain of salt...

This seems related to webmail only right now. Try using the New or Classic Outlook versions for error-free email. If you're a M365 user per your institutions remark, you'll have options to use either app. Pretty simple.

on my side I have the issue with Mac OS, Brave browser