Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

107 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-13T15:04:15+00:00

    Trying the solutions provided (clear cache, change link, etc) solves the issue temporarily but as other stated, it comes back within minutes/hours. A quick google search throws threads of this issue dating back to 2013. All these threads have been closed without a solution/fix provided.

    Just throwing facts out here, you make your own conclusions. Mine is that Microsoft is a company that doesn't care about my business (I pay several monthly accounts) and I am now looking for alternatives. As it is, I cannot reply to orders, invoices or anything really. Hey, who needs to reply to customers anyway! Microsoft sure isn't replying to their customers!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-13T21:16:13+00:00

    In my case the issue appears without attachments in the e-mail. I only have a link to OneDrive in the body of the e-mail.

    Logging out, then logging back in works too on Chrome, without clearing cache, without closing browser.

    Also went to Settings - Performance - and disabled Memory Saver.

    No more issues.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-13T21:50:34+00:00

    Trying the solutions provided (clear cache, change link, etc) solves the issue temporarily but as other stated, it comes back within minutes/hours. A quick google search throws threads of this issue dating back to 2013. All these threads have been closed without a solution/fix provided.

    Just throwing facts out here, you make your own conclusions. Mine is that Microsoft is a company that doesn't care about my business (I pay several monthly accounts) and I am now looking for alternatives. As it is, I cannot reply to orders, invoices or anything really. Hey, who needs to reply to customers anyway! Microsoft sure isn't replying to their customers!

    Yep, pretty crazy that the Yolanda response that didn't even understand the issue was the only response to this crippling problem. I am having to get my phone out and respond from there when I get an email requiring a reply. Trying to email on the computer is useless for over a week now.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-02-14T05:48:41+00:00

    It worked! Thank you.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-14T07:04:36+00:00

    As some users have already mentioned - you got the issue wrong. User Y_311 mentioned not the app but the browser. I have the same issue and it started this week only. So, I guess, It is a major bug which many users have faced according to dozens of replies on this issue.
    I just cannot open attachments and it blocks my work a lot.

    Was this answer helpful?

    0 comments