Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-02-21T14:36:21+00:00

    Strange that a similar annoying issue for user experience, that's impacting almost everyone... is still not fixed and we didn’t even hear an update from support team.

    Without mentioning that's an easy to reproduce bug, so I wonder if some tests are done before releasing such regressions.

    PS: I have the issue with Mac OS - Brave browser... so by reading the previous comments it seems to impact all OS, and probably also all browsers.

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  2. Anonymous
    2025-02-21T09:59:06+00:00

    Hello Yolanda,

    It seems like you didn't fully read the question.

    "2. Check if there is an automatic update of Outlook running in the background, and if so, please wait for the update to complete before trying again."

    Which update are you referring to here? Do you mean the browser? Outlook doesn't "update" if it's running in a browser, so why mention that? If you mean the locally installed Outlook, then I'm sorry to inform you, but this issue, as described by the user, has nothing to do with the locally installed Outlook but only with Outlook OWA. Again why are you even mentioning that?

    It seems to me that Microsoft Agents and Moderators might have an incentive or are measured by the number of posts they answer in this forum. This results in responses like this one, which are not helpful, do not understand the question, and provide half-baked solutions that have nothing to do with the author's question.

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  3. Anonymous
    2025-02-20T20:42:36+00:00

    yes, both https://outlook.office365.com/ and https://outlook.office.com/ are having the same behaviour.

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  4. Anonymous
    2025-02-20T17:40:03+00:00

    Have you tried using https://outlook.office.com/

    That has worked for me.

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  5. Anonymous
    2025-02-20T17:17:39+00:00

    So far, what has worked for me is:

    • use incognito/private mode

    or

    • use Safari browser

    I'm a Brave browser user. I have noticed other glitches such as online map tile display that do not work anymore (I wrote those map apps using leaflet, and they were working perfectly until January in any browser), as well as longer webpage connection times.

    It looks like there is some sort of miscommunication or misinterpretation between web apps and browsers. But it does not seem to affect Safari.

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