Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

107 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-04T14:43:34+00:00

    I think you got the issue wrong. It's not using the Outlook app but the web app directly from the browser. I can confirm this issue, but only with Firefox, I manage to make it work on Chrome. On Firefox, I also manage to make it work by deleting all the data associated to the office.com domain, but after a while it started to happen again.

    Was this answer helpful?

    60+ people found this answer helpful.
    0 comments
  2. Anonymous
    2025-02-02T11:06:31+00:00

    Dear user,

    Thanks for your post in Microsoft Community.

    Thank you very much for providing the detailed information. I understand that you are experiencing a issue where the Outlook web page refreshes when opening emails with attachments or when composing a new email, which can indeed be inconvenient for your work.

    Based on the situation you described, here are a few steps you can try:

    1. Attempt to switch network environments to see if the refresh is caused by network fluctuations (since you mentioned the issue occurs with any browser), such as trying to log in to the web version using mobile data.
    2. Check if there is an automatic update of Outlook running in the background, and if so, please wait for the update to complete before trying again.

    If the above steps do not resolve the issue, I recommend that you use New Outlook to see if there is any improvement in the situation.

    In the meantime, we will continue to monitor this issue, and if there are any new solutions, we will notify you promptly. Please be patient, and thank you for your understanding and cooperation. Wishing you a smooth work process!

    Best regards

    Yolanda - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments