Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-02-07T23:53:01+00:00

    I'm also having this issue - Microsoft please resolve this ASAP

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  2. Anonymous
    2025-02-07T21:42:45+00:00

    Hi Yolanda,

    An increasing number of users have been experiencing the same issues for nearly a month. Is there a way to report this to Microsoft?

    Thank you!

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    10+ people found this answer helpful.
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  3. Anonymous
    2025-02-07T19:45:11+00:00

    I've been having the same issue. Outlook web reloads every time you try to open an email or hit reply.

    Tried clearing cache, updated computer, opened in multiple browsers to no avail.

    Keeps reloading. Impossible to work.

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  4. Anonymous
    2025-02-07T18:23:14+00:00

    Very frustrating. I will say, clearing my cache worked. But it sounds like it’s a temp fix.

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  5. Anonymous
    2025-02-07T16:42:20+00:00

    I am having the same issue. Many of our business users are having the same issues, across different networks and states, only using the web browser. This is so frustrating!! How long until this bug is fixed?

    I've tried, clearing cache and cookies, different web browsers, different computers, different networks, The only trend I noticed is that this happened after I change my password. However, it's happening to other users at our business who haven't changed their password recently.

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    5 people found this answer helpful.
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