Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-02-10T15:15:02+00:00

    The outlook link from https://m365.cloud.microsoft/ is outdated. It goes to https://outlook.office.com/mail/. It should go to https://outlook.office365.com/mail/

    Using this Office 365 link solved my issue.

    Edited a day later: Issue is back....

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  2. Anonymous
    2025-02-10T13:34:25+00:00

    My short-term fix/ workaround that I have found was to launch an incognito window in chrome. Seems too have given me some temporary relief. Long-term, I hope MS fixes this soon.

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  3. Anonymous
    2025-02-10T10:45:57+00:00

    Hi, I've just read through this thread after my Outlook starting showing all the same issues.

    I logged out of microsoft, removed cookies for all microsoft, office, and outlook websites, then went back into the outlook site, logged back in, and everything worked as normal.

    Hope that helps someone!!

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  4. Anonymous
    2025-02-10T10:21:29+00:00

    Dear user,

    Thanks for your post in Microsoft Community.

    Thank you very much for providing the detailed information. I understand that you are experiencing a issue where the Outlook web page refreshes when opening emails with attachments or when composing a new email, which can indeed be inconvenient for your work.

    Based on the situation you described, here are a few steps you can try:

    1. Attempt to switch network environments to see if the refresh is caused by network fluctuations (since you mentioned the issue occurs with any browser), such as trying to log in to the web version using mobile data.
    2. Check if there is an automatic update of Outlook running in the background, and if so, please wait for the update to complete before trying again.

    If the above steps do not resolve the issue, I recommend that you use New Outlook to see if there is any improvement in the situation.

    In the meantime, we will continue to monitor this issue, and if there are any new solutions, we will notify you promptly. Please be patient, and thank you for your understanding and cooperation. Wishing you a smooth work process!

    Best regards

    Yolanda - MSFT | Microsoft Community Support Specialist

    The issue is not getting resolved. Please help!! My Email Outlook refreshes whenever emails with attachments are opened or writing new emails

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  5. Anonymous
    2025-02-10T09:32:01+00:00

    Hi,

    What solved the issue for me so far is switching from https://outlook.office.com/ to https://outlook.office365.com/ 
    Now this still could be the same solution as others said with clearing the cache of course. I will update my post tomorrow.

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