Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-02-24T17:43:04+00:00

    Thank you, that seems to have worked for right now. We'll see if the solution continues to hold, but at least I know how to squash it if it doesn't. Thanks again!

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  2. Anonymous
    2025-02-11T15:42:31+00:00

    This option worked for me, change your email URL to include 365...

    UPDATE 2/12/25: Switching URL to https://outlook.office365.com/ had worked initially but what I see happen is when I click on some emails or try to open an attachment, the URL switches back to: https://outlook.office.com/ and the page refreshes. So it seems this does not really fix things.

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  3. Anonymous
    2025-02-10T10:21:29+00:00

    Dear user,

    Thanks for your post in Microsoft Community.

    Thank you very much for providing the detailed information. I understand that you are experiencing a issue where the Outlook web page refreshes when opening emails with attachments or when composing a new email, which can indeed be inconvenient for your work.

    Based on the situation you described, here are a few steps you can try:

    1. Attempt to switch network environments to see if the refresh is caused by network fluctuations (since you mentioned the issue occurs with any browser), such as trying to log in to the web version using mobile data.
    2. Check if there is an automatic update of Outlook running in the background, and if so, please wait for the update to complete before trying again.

    If the above steps do not resolve the issue, I recommend that you use New Outlook to see if there is any improvement in the situation.

    In the meantime, we will continue to monitor this issue, and if there are any new solutions, we will notify you promptly. Please be patient, and thank you for your understanding and cooperation. Wishing you a smooth work process!

    Best regards

    Yolanda - MSFT | Microsoft Community Support Specialist

    The issue is not getting resolved. Please help!! My Email Outlook refreshes whenever emails with attachments are opened or writing new emails

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  4. Anonymous
    2025-02-07T19:45:11+00:00

    I've been having the same issue. Outlook web reloads every time you try to open an email or hit reply.

    Tried clearing cache, updated computer, opened in multiple browsers to no avail.

    Keeps reloading. Impossible to work.

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  5. Anonymous
    2025-02-07T18:23:14+00:00

    Very frustrating. I will say, clearing my cache worked. But it sounds like it’s a temp fix.

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