Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

107 answers

Sort by: Most helpful
  1. Anonymous
    2025-02-06T10:52:39+00:00

    It also now crashes if I try to reply to an e-mail.
    Looks like a pretty disastrous update being rolled out by Microsoft - should have been properly tested prior to release.

    Was this answer helpful?

    60+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-02-04T14:43:34+00:00

    I think you got the issue wrong. It's not using the Outlook app but the web app directly from the browser. I can confirm this issue, but only with Firefox, I manage to make it work on Chrome. On Firefox, I also manage to make it work by deleting all the data associated to the office.com domain, but after a while it started to happen again.

    Was this answer helpful?

    60+ people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2025-02-10T09:32:01+00:00

    Hi,

    What solved the issue for me so far is switching from https://outlook.office.com/ to https://outlook.office365.com/ 
    Now this still could be the same solution as others said with clearing the cache of course. I will update my post tomorrow.

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2025-02-04T18:20:59+00:00

    I'm having the same issue in Chrome. Please let me know if you find any fixes. Before if I closed Outlook and restarted it would work again but that's not working anymore.

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2025-02-05T07:30:22+00:00

    I'm having the same issue and there is no way I can make Outlook work properly. Any solutions?

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments No comments