Removing Copilot from Outlook email

Anonymous
2025-01-20T23:03:14+00:00

UPDATE 28Apr2025: I renewed and changed my subscription to Microsoft Personal Classic and that *seemed* to eliminate Co-Pilot. For how long? Who knows? But at least now its no longer showing up on my emails. Thank you to everyone who shared my frustrations and who offered suggestions.

How do I remove Copilot from my Outlook email (and all other applications for that matter)? I have a 5 year old MacBook Pro. I use Outlook (Hotmail account) and all of a sudden CoPilot has appeared when I start writing or replying to emails. I do NOT want it. I do NOT need it. It is VERY distracting and I want to disable and/or remove it. Any advice would be most appreciated. I tried searching online but could not find a suitable answer. Thank you.

I do not know if I have the New or Legacy Outlook.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2025-02-14T16:16:07+00:00

    If you have a MS Office 365 subscription, you can downgrade to MS Office 365 "Classic", which does not include Copilot.

    I just learned this and made the switch by going to my Microsoft account, clicked on Subcriptions, and then cancelled my 365 subscription.

    When I did that, it even had the option to switch to Classic on the confirmation page.

    And it was a little bit cheaper!

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  2. Anonymous
    2025-02-14T18:02:43+00:00

    Does that work if you use the web based outlook.com email?

    If it works, why didn't Microsoft Support know about it?

    I'm going to give it a try, right after I verify copilot it still stalking me.

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  3. Anonymous
    2025-02-14T18:40:30+00:00

    Does that work if you use the web based outlook.com email?

    If it works, why didn't Microsoft Support know about it?

    I'm going to give it a try, right after I verify copilot it still stalking me.

    It doesn't work, and Copilot keeps stalking and chasing you, trying to block your writing, even on the app.

    If she selected "Classic" (without AI) for $99 US, the changes go into effect only after the current subscription with the annoying AI WEB mail expires, October 14, 2025, in my case.

    It's like the Terminator chasing Sarah Connor. I guess we'll just have to wait for T2: Judgment Day.

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  4. Anonymous
    2025-02-14T18:57:43+00:00

    So, I got a call back, and she was able to instantly remove the copilot subscription.

    But when I logged back in to msft.com, I downgraded to basic. , and it congratulated me that Copilot is now included, and 60 "AI Credits" are included. Then the AI credits cost money. The info is at : https://support.microsoft.com/en-us/office/understanding-ai-credits-68530f1a-4459-4d02-9818-8233c1f673b8 

    So, if I use all 60 "AI" credits, does copilot go away in outlook.com, or does it charge me (w./ or w/o confirmation) cash $$ to use copilot? I have to scroll L/R, and I think this automatically selects copilot....

    To get the call back, use the browser, not the popup help. You have to login. So, I won't send a link.

    Saga continues.... Perhaps "basic" work around works if you install MSFT software on your device. I now get "install" popup nonsense... Sigh... I wonder if there's a way to turn that off... Checking also to see if I can get refund. I'll let you know.

    Sigh..

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  5. Anonymous
    2025-02-14T19:30:43+00:00

    Just take it away and stop having people jump through hoops to do this and that. Microsoft added this havoc without the consent of many people. I do not want copilot. Just give a solution to the clear ongoing problem, please!

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