Using older versions of Outlook for Mac in business environments
I'm going to second pretty much everything everyone else said. Time to find a new email program, and probably a new operating system, as big a PIA as that is going to be.
Also, I'm kind of wonder if the "Microsoft representative" that replied to Maria Jo's original question isn't an AI. The reply is a little too smarmy to be convincingly human. If it's a person, the "I know how you feel" stuff was utterly unconvincing. Actually, it was kind of infuriating. Definitely not the way a business ought to be run!