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Why i am not able to login my outlooks account in mail app.
Using Outlook for iOS in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Its almost going on two weeks now and we have been kept in the dark. What has happened to the updates Microsoft? Keep us informed. This inconvenience is ridiculous and the lack or response and updates are even worse.
Microsoft is so big there has to be someone who knows what they are doing to fix this - this is beyond ridiculous now!
I totally agree. It's mind boggling.
Our IT guy at work said it's probably going to be fixed in the next iOS update, but I'm not sure why Apple should do that when MS messed up. Also, the lack of communication is insane! We pay a lot for these email addresses. 😫
More detail - My understanding is that the Microsoft login page uses OAuth. Copilot tells me the Apple Mail app might need explicit Modern Authentication support, but says Microsoft should confirm that their backend requires this. I configured the server as "outlook.office365.com". Maybe this should also be reported to Apple Support
I cannot logon to the webmail either. It does not recognize my email address.
EX1021490 -latest update
The problem is specific to the native mail app on iOS devices. Microsoft Outlook for mobile is not affected and can be used without issue.
Impacted users are encouraged file a support ticket with Apple to provide valuable logging information to assist with our continued joint investigation with Apple into the source of impact.