Why I'm not able to login my outlook account in mail app in iPhone

I'm having the same problem with Outlook email on my iPhone 15. Multiple tries and frustration. Outlook mail is fine on my PC.

Annette Bowie

Exactly the same problem for me on iphone 16 pro and IOS 18.3.1

I'm having the same problem with Outlook email on my iPhone 15. Multiple tries and frustration. Outlook mail is fine on my PC.

Annette Bowie

i have exactly the same issue.

Iphone mail app won't accept correct password

asked for new set up password

Microsoft doesn't complete the new password as dosen't send verification notice to either alternative email nor phone

On my desk top it's fine

One Outlook App it's fine

but i need my Iphone mail as has contact information saved in there that i need on my phone.

Hi,

I'm having the same problem, I've deleted the outlook App on my phone and when I try then to add Outlook, I get "too many attempts, login blocked". When I try to reset my password, it won't accept the Authenticator code, it won't give me a code via my alternate email account or via text. I end up getting "too many attempts, try tomorrow". Got that yesterday as well. Outlook works fine on my PC.

Dear MOHAMMAD TAUQUEER ANSARI,

Thanks for using Microsoft products and posting in the forums!

From your description, I understand that you seem to be experiencing an inability to add an Outlook account in the iOS Mail app;

In order to better help you identify the problem, I need to gather the following information with you, thank you for your cooperation:

1, Did you get an error report while adding outlook account, can you provide some details screenshots?

2, What version of iOs do you have?

3, What protocol was used during the adding process (POP/IMAP/Outlook.com)?

In order to peel off the problem more quickly, I suggest you first go to webmail outlook.live.com through a browser, to check if you can login normally there. The purpose of doing this is to eliminate as many interruptions as possible, webmail synchronization is fast and good, so that you can easily figure out whether the problem is with the email account or with the Mail app for iOS.

If you can send and receive emails normally on webmail, it means that the problem is with Mail app; it is recommended that you update iOS to the latest version first, the update can often solve some unknown problems.

After updating the Mail app, re-add the Outlook email account to the Mail app, this step can focus on verifying the password issue, make sure you enter the correct password and configuration parameters, when adding an email account on phone, usually chooses outlook.com or IMAP.

Feel free to share more and let me know if you need any further assistance.

Best regards,

Harris-MSFT |Microsoft Community support specialist