why am i not able to receive or send emails

Having the same problem. Outlook tied to my GMail account had been working great for a number of years until it suddenly stopped receiving emails around 2/2. Test emails sent through Outlook are stored in the Drafts folder without being sent. My other non-Microsoft hardware is receiving and sending emails just fine and logging onto GMail also shows all emails.

how do I fix problem

Having the same problem. Outlook tied to my GMail account had been working great for a number of years until it suddenly stopped receiving emails around 2/2. Test emails sent through Outlook are stored in the Drafts folder without being sent. My other non-Microsoft hardware is receiving and sending emails just fine and logging onto GMail also shows all emails.

Hello Joan Sarty (LCL)，

Welcome to the Microsoft Community.

I understand that you mentioned being unable to send or receive emails in the new Outlook.

Is this email a Microsoft domain email or a third-party email? You can tell me the domain name after the @ symbol.

First, you can check if it works normally on the corresponding service provider's web platform. For Microsoft domain emails, log in to Outlook.live.com.

If there are any related error messages, please let me know.

Best Regards,

Jimmy.W - MSFT| Microsoft Product Support Community