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cannot receive or send emails in the New Outlook
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My problem is in Outlook in Android running in my mobile phone. As far as I know, just one Outlook in Android
When will MSFT fix the new Outlook?
All:
I spoke too soon about New Outlook working again. Seemed to **** out again sometime Sunday 2/9. Can't send or receive emails. Outlook classic is working fine as part of my Office 365 subscription. Hate to say it, but it's a good thing I also have non-Microsoft email clients or else I'd be screwed.
The last update I installed on my Win 11 system was the 2025-01 Cumulative Update Preview (KB5050092) on 2/2. Just updated Outlook for Windows through the store to version 1.2025.205.100. Still can't send or receive through New Outlook.
I run a pretty bare bones system so I can confidently rule out a software conflict. Not sure why others are commenting on the state of their OneDrive storage space ... shouldn't affect sending and receiving imap emails. Not going to waste my time running SFC, DISM, or any other system checks. Basically, I'll just ride it out and wait for Microsoft to apply some sort of fix / patch. My concern is, can I trust the new Outlook going forward?
As I'm writing this, New Outlook suddenly sprang to life and received all emails missing over the weekend. Maybe talking smack about it has an effect. ????? Like I mentioned above, don't waste your time running system diagnostics. The problem is not on your end .......
If anyone has access to the classic Outlook, please use the classic application instead of spending effort on Outlook (new). The classic Outlook application is part of your paid benefits.
Run new Outlook and classic Outlook side-by-side - Microsoft Support
Best Regards,
Jimmy.W - MSFT| Microsoft Product Support Community
I paid for Microsoft 365 on January 10th, but in New Outlook it shows that I am not subscribed. I haven't received or been able to send emails from New Outlook since February 6th. I'm able to receive and send emails in Classic Outlook, but Classic Outlook disappears from my Task Bar after I close it.
Why are so many people having difficulty with New Outlook???
Terri in Toronto