why am i not able to receive or send emails

If anyone has access to the classic Outlook, please use the classic application instead of spending effort on Outlook (new). The classic Outlook application is part of your paid benefits.

Run new Outlook and classic Outlook side-by-side - Microsoft Support

Best Regards,

Jimmy.W - MSFT| Microsoft Product Support Community

I paid for Microsoft 365 on January 10th, but in New Outlook it shows that I am not subscribed. I haven't received or been able to send emails from New Outlook since February 6th. I'm able to receive and send emails in Classic Outlook, but Classic Outlook disappears from my Task Bar after I close it.

Why are so many people having difficulty with New Outlook???

Terri in Toronto

same issues for me!

Same problem here for a couple of days. Switched to classic Outlook and it seems to work. I have a gmail account, and email works through Chrome. This morning, I noticed receipt of emails overnight in new Outlook, but now not sending or receiving (again). What is going on, and why all of the sudden? No problems with One Drive.

Well I got a little kiss from MS, but no love!

My email loaded all my current mail up to yesterday at 11 am then went dead again. I know I have many more as I can get my mail on my iPhone. Sent emails going to Draft and not sending, no new email coming in.

I sure hope they get this sorted out soon. Very frustrating.

Cheers, Al