How to fix: “cannot get mail: the connection to the server failed”?

Anonymous

I tried everything, literally! And still nothing helped! I am having this issue on my Mail app and outlook app and on every browser!!! Please help me!!!!!

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44 answers

Anonymous

2025-07-10T15:16:45+00:00

Hi,

Check after 15 minutes. It should work after that.

Microsoft service health status

User impact: Users may be unable to access their mailbox using any connection methods. More info: Impacted connection methods include, but may not be limited to: - Outlook.com - Outlook Mobile - Outlook desktop client

Current status: Our deployment of the fix is progressing quicker than anticipated and we expect impact to gradually mitigate as it progresses.

We believe the issue will be resolved by our next update time.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 10:30 AM UTC

I live in California. Shouldn't the fix have worked by now? I can't use Outlook at all.
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Anonymous

2025-07-10T15:14:52+00:00

When I try to refresh it says updated on Saturday.
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Anonymous

2025-07-10T15:04:35+00:00

I am still waiting… not working

Hoping it’s resolved soon
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Anonymous

2025-07-10T14:57:54+00:00

I am still unable to connect to server.

I have been trying al day
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Anonymous

2025-07-10T14:38:47+00:00

I still do not have access, it there anything else I could try???
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