How to fix: “cannot get mail: the connection to the server failed”?

Anonymous

I tried everything, literally! And still nothing helped! I am having this issue on my Mail app and outlook app and on every browser!!! Please help me!!!!!

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Anonymous

2025-07-10T17:34:38+00:00

I can open my outlook account but most of my emails have disappeared
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Sumit 44,436 Reputation points Volunteer Moderator

2025-07-10T17:01:05+00:00

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 6:30 PM UTC
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Anonymous

2025-07-10T16:45:47+00:00

I can finally sign into my outlook email. The server on my end has been fixed!!!
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Anonymous

2025-07-10T16:40:54+00:00

I'm having the same problem I tried contacting support got stuck in a 1000-person line and wasn't able to make it to my screen when i was number 1 got kicked for not responding and didn't get to see how to fix it
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