new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

184 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-08T21:02:48+00:00

    Great thinking.

    It worked for me....

    Thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-08T21:32:12+00:00

    POTENTIAL SOLUTION: I had deleted and readded my non-functional gmail from Windows Outlook to no avail. Only removed it fr om windows not all devices. This morning had a minor epiphany. Another Gmail account had also gone inactive. I deleted the two offending Gmaill accounts from ALL ACCOUNTS and re-added them. Both are now functioning normally. Peroson Opinion is that in order to fix the problem the info that Outlook stores in the cloud had to be removed.

    I tried this, worked fine for emails AFTER the time/date it stopped working BUT now I cannot see ANY emails prior to the time/date it stopped working.

    Sad state of affairs being forced to this new client by MS and having these issues.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-08T21:32:39+00:00

    Thanks Jerry! That solved my problem as well. Had uninstalled and reinstalled only on the one device originally - it's always a little scary to yes to removing from all when you're not that techno savvy. Once I removed the malfunctioning email from All devices in the Outlook Account area (it pops up with that option) and reinstalled, my email reinstalled with all the updated emails.

    Thanks for the insight!!

    Martha

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-02-08T21:54:16+00:00

    Paul - I am seeing the same issue with the emails prior to the malfunction, however - didn't notice that right away until your comment came through. I am hoping it is just a slow-loading issue? I can do a quick search and bring up emails from prior malfunction dates, but I have to double click on them to open and see them - they aren't showing in the view pane. May just be working from gmail going forward cuz I don't have time for this nonsense.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-08T23:35:05+00:00

    My NEW Outlook is working today. Syncing all my YAHOO emails, which is my main email account, but I only use Yahoo via Outlook. I like the NEW Outlook when it works!

    I had to go back to OLD Outlook (on Windows PC), resign in with Yahoo and it worked. Still works when returning to NEW Outlook. It's a SHAME New Outlook has NO WAY to add YAHOO directly but works when you add from Old Outlook. Makes absolutely no sense, but all working as it was again.

    Update: Well, now you can ADD Yahoo and other accounts from NEW Outlook, but that ability was gone for 2 days. Strange. Totally back to normal now for me.

    Was this answer helpful?

    0 comments