new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2025-07-14T12:49:36+00:00

    Yes - same problem here - I can't rely on new Outlook to display any new emails sent to me - has been going on since I switched from the legacy or classic Outlook. Sometimes new emails appear within a minute, other times it's 4 or 5 hours or longer, and in the meantime I've been asking the sender to re-send the email. For me the issue only happens with Google email accounts - almost as if Microsoft doesn't want you using anything from Google!!

    A fairly serious issue for an email application - not sure why Microsoft thinks it's acceptable to not fix this, or at least display an error message if there is an issue with picking up new emails from the Google servers.

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  2. Anonymous
    2025-07-19T15:54:48+00:00

    I am having the same issue. Is there any solution yet? I'm not looking for a workaround. I would just like the product to actually do what it is intended to do. I can check my Gmail online or on my phone, but I use O365 for a reason.

    Microsoft Outlook Version: 1.2025.702.500 (Production)

    Client Version: 20250711010.05

    WebView2 Version: 138.0.3351.95

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  3. Anonymous
    2025-07-20T01:24:09+00:00

    I'm sometimes also getting very L-O-N-G delays when Sending emails using Windows "new Outlook". In fact, occasionally emails which were supposedly Sent wind up in the Drafts folder and just remain there. However, also in Windows, the Thunderbird App operates reliably ALL the time.

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  4. Anonymous
    2025-07-20T10:51:13+00:00

    My Outlook just stopped sending and receiving gmail on 19/07/2025.

    Windows 11 64bit Admin

    Device name IHPLapTop

    Processor AMD Ryzen 7 5700U with Radeon Graphics (1.80 GHz)

    Installed RAM 8.00 GB (7.33 GB usable)

    Device ID 292E562F-52DB-472F-BCAD-6481298B0070

    Product ID 00342-22062-96477-AAOEM

    System type 64-bit operating system, x64-based processor

    Pen and touch No pen or touch input is available for this display

    Microsoft Outlook Version: 1.2025.702.500 (Production)

    Client Version: 20250711010.05

    WebView2 Version: 138.0.3351.95

    Session ID: 39e76f8a-4d86-844f-9140-9db5e57f7be3

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