new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

184 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-13T17:13:17+00:00

    Having same problem - Win 10 New Outlook version 1.2025.129.300 (Production) & version 1.2025.205.100(Production) stopped receiving/sending emails Feb 5. No error messages.

    I had similar issue and reached out to MS support who was very helpful. I had deleted the affected account in Outlook; then go into the web access for that account, under security section, create "app password." THEN go back into Outlook and re-added the affect account back using the "new" app PW. This worked for me and Outlook started syncing all accounts again.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-13T18:00:06+00:00

    Exactly the same issue. But even weirder, this only happens on one gmail account. The other account in new outlook works fine. I can log into the web browser for gmail and see the accounts and they work there, so why only one has stopped working in new outlook is mysterious. I have tried the usual reboot, remove the account, add it back in, etc.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-13T18:45:50+00:00

    OK, I solved it. Under manage account in new outlook, remove account: "remove account from all devices".

    Then add the gmail account back into new outlook, and select all the device settings it prompts you with. Hours wasted...but back again.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-02-13T19:32:13+00:00

    I have also that issue with my Gmail account.

    New Outlook version : 1.2025.205.100 (Production)

    Client Version : 20250206076.06

    Webview: 133.0.3065.59

    Thursday February 14

    I follow instruction from post of "James Lawrence3" ...

    Just deleted the account ON ALL DEVICES and re-added the account. It worked!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-13T21:23:40+00:00

    Clearly this is a bug. I have 3 windows PCs and they all encountered this same issue of failing to sync with gmail after the most recent update. This should be Microsoft's highest priority right now.

    On a side note, Outlook really is hot garbage even when it's working.

    Was this answer helpful?

    0 comments