new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

184 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-02-07T17:00:59+00:00

    Hello Vicki Tam,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:

    • Will you please share me your Outlook version details? Please follow this article What version of Outlook do I have? - Microsoft Support and follow the steps to verify. Thank you.
    • Could you please confirm if you are using new outlook or new outlook version? If new outlook version, kindly share the version details. Thank you.

    Initially, I asked for some information as I couldn't find the some above requested in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.

    I look forward to your next update for further analysis. Thank you very much for your cooperation. Have a nice day！

    Sincerely,

    Nafis Iqbal Shuvo

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-07T17:50:46+00:00

    I am having the same issue. I'm on the New Outlook version 1.2025.129.300 (Production). I have one Gmail Account working fine, one that won't sync.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-07T18:48:27+00:00

    I am also having exactly the same issue. Yesterday morning (Feb 6), one of my gmail accounts stopped syncing. the other one is still working. I checked gmail settings and IMAP is enabled. I deleted the account and added it back. I rebooted Outlook and rebooted my whole computer. Nothing helps. Please help fix this!

    I have the following version of New Outlook. Microsoft Outlook Version: 1.2025.129.300 (Production)

    Client Version: 20250124006.14

    WebView2 Version: 132.0.2957.140

    Session ID: 27d6f699-9e4a-1741-9e62-04591fae68f5

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-02-07T18:54:29+00:00

    I am having the same issues as well. Same versions as everyone else that is posting here, 1.2025.129.300. The last email i received was Wednesday at 1:56 pm. Please fix this asap as this is affecting my business.

    Thank you

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-02-07T20:29:45+00:00

    Same for me. I believe I'm using New Outlook.

    No emails from Gmail into Outlook since Tuesday, 12PM CT. I deleted Gmail account and re-connected.

    Microsoft Outlook Version: 1.2025.129.300 (Production)

    Client Version: 20250131002.08

    WebView2 Version: 132.0.2957.140

    Maybe coincidental, but the middle of my screen no longer works - touch screen or with mouse.

    Was this answer helpful?

    0 comments