new outlook not syncing with gmail, no error message

Anonymous
2025-02-07T14:56:59+00:00

My outlook stop receiving emails nor can I send emails from outlook. There is no error message from Outlook stating why it's not syncing.

I've checked gmail acct, IMAP is enabled.

I've logged out of Outlook and re-link my gmail acct to outlook, didn't work.

I've uninstalled the new Outlook and set everything up, still didn't work.

This is the new Outlook version that i'm working with. It stopped working yesterday at 3:30pm. Everything was working fine then suddenly I couldn't send an email then noticed no new emails were coming in.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

184 answers

Sort by: Newest
  1. Anonymous
    2025-02-07T23:54:07+00:00

    Same issue on two computers. I can remove and re-add Gmail account, but only messages in my Inbox prior to the update appear. Cannot send or receive new messages.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-02-07T23:19:54+00:00

    Microsoft did it again by giving their users another Time Waster! Microsoft, please fix "Outlook (new)" so that it works again with Gmail. My browser version of Gmail is working.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2025-02-07T23:10:13+00:00

    I have the same problem. Two GMail accounts, both stopped sending and receiving from Outlook yesterday (Thursday) morning.

    Running Windows 11 and the New Outlook - latest build:

    Microsoft Outlook Version: 1.2025.129.300 (Production)

    Client Version: 20250131002.08

    WebView2 Version: 132.0.2957.140

    Session ID: 7bec281c-e91a-d941-829d-d8bbc13416c5

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-02-07T22:53:25+00:00

    Same problem. Outlook (new) 1.2025.129.300. No incoming mail. Outgoing mail is saved as draft, saying "This message hasn't been sent." "Something went wrong and we haven't sent your message yet." Please HELP!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-02-07T22:51:10+00:00

    I have this same problem. Trying to setup a new outlook account and it says "communicating with . . . " and then it says error try again later. No connection to Gmail

    Was this answer helpful?

    0 comments No comments